Refund and Cancellation Policy

1. Subscription Cancellation

You may cancel your subscription at any time from your account settings. Upon cancellation:

• You will retain access until the end of your current billing period
• No further charges will be made
• Your data will be retained for 30 days before permanent deletion

2. Refund Eligibility

Refunds may be issued in the following circumstances:

• 7-Day Money-Back Guarantee: Full refund if you cancel within 7 days of your first subscription payment
• Service Outage: Pro-rated refund for documented service unavailability exceeding 24 hours
• Duplicate Charges: Full refund for any accidental duplicate payments
• Technical Issues: Refund consideration for unresolved technical problems preventing service use

3. Non-Refundable Items

The following are not eligible for refunds:

• Partial months of service
• Cancellations after the 7-day money-back guarantee period
• Services already rendered
• Add-on features or one-time purchases

4. Refund Process

To request a refund:

1. Contact our support team at refunds@hrm-platform.com
2. Provide your account details and reason for the refund request
3. Our team will review your request within 3-5 business days
4. If approved, refunds will be processed to the original payment method within 7-10 business days

5. Payment Failures

If a subscription payment fails, we will attempt to process it up to 3 times over 7 days. After this period:

• Your account will be suspended
• You will receive email notifications about the payment failure
• You can update payment information to restore service

6. Pro-Rated Refunds

Pro-rated refunds are calculated based on unused days in your billing cycle. They are applicable only in cases of:

• Service downtime exceeding our SLA commitments
• Billing errors on our part
• Exceptional circumstances approved by management

7. Annual Subscriptions

Annual subscriptions are eligible for the 7-day money-back guarantee. After this period, they are non-refundable but you may cancel to prevent auto-renewal for the next year.

8. Chargebacks

If you initiate a chargeback with your bank or credit card company, your account will be immediately suspended. Please contact us first to resolve any billing disputes.

9. Contact for Refunds

For refund requests or questions about this policy, contact us at:

• Email: refunds@hrm-platform.com
• Support: support@hrm-platform.com